These terms govern online purchases of Ingrid Dorcak artworks and limited edition prints from Know-how, n.o. They explain ordering, payment, worldwide delivery, returns and complaints. Mandatory consumer rights remain unaffected.
1 Seller and contact details
Know-how, n.o., Hviezdoslavova 7, 080 01 Prešov, Slovakia. Organisation identification number (IČO): 37887645. Tax identification number (DIČ): 2022459076. The seller is not registered for VAT.
Registration details: To be completed before online purchases open.
Website: https://ingriddorcak.art. Email: support@ingriddorcak.art. Telephone: +421 949 808 348. Please use these contacts for orders, withdrawal notices and complaints. The postal address above is also the address for returns.
The seller is Know-how, n.o.; Ingrid Dorcak is the artist and IngridDorcak.art is the shop brand. A purchase is a sale of goods, not a charitable donation.
2 Artworks and limited editions
Original paintings are unique works. Items marked Sold are unavailable. Where an original is available by enquiry, its availability, total price, packaging and insured delivery are agreed individually before payment. These terms also apply to such distance purchases unless more favourable terms are agreed.
Limited original prints are fine art reproductions of the artist’s paintings, signed and numbered by the artist. Each artwork and paper size has its own fixed edition limit. The limit will not be increased after release. S has no separate Certificate of Authenticity; M, L and XL include one.
Paper sizes and edition limits are shown below. The printed image occupies part of the paper, with a white border. A frame is not included unless the product description expressly says otherwise. Room photographs and frames illustrate presentation; furniture, props and frames shown in those images are not included.
Edition numbers in preview photographs are illustrative and do not identify the copy allocated to an order or indicate previous sales. The actual number is recorded for the purchased copy and provided with it. A specific number is not guaranteed unless expressly agreed. We do not sell two different copies under the same artwork, size and edition number.
Minor differences in colour may result from screen settings and lighting. This does not exclude liability for a product that does not match its agreed description. Buying a physical work does not transfer copyright or a licence to reproduce or commercially use the image.
S / A5: 148 × 210 mm, edition of 200. M / A4: 210 × 297 mm, edition of 50. L / A3: 297 × 420 mm, edition of 25. XL / A2: 420 × 594 mm, edition of 10. Current prices are shown on the product page and at checkout.
The price shown before placing the order is binding for that order. Later price changes do not change an existing contract. Gifts and future collections can be ordered only when actually offered with a product description and price.
3 Orders and payment
Before payment, you can review and correct the goods, size, quantity, contact details and delivery details. The final order step clearly indicates the obligation to pay. By submitting it, you make a binding offer to purchase the selected goods under these terms.
The contract is concluded when we send an express order acceptance to your email address, which may be included in the paid order confirmation. An acknowledgement that an order or payment was received is not, by itself, an acceptance unless it expressly says so. We confirm acceptance or refusal without undue delay. If we do not accept an order for which payment was collected, we refund all amounts received without undue delay, no later than 14 calendar days.
Card payments are processed through Stripe using the methods displayed at checkout. Know-how, n.o. does not receive your complete card details. A failed or cancelled payment does not make an order paid. Any alternative payment method for an original artwork will be agreed before payment.
Prices are in EUR. The amount payable to us, including applicable charges, is shown before the order is placed. We do not add Slovak VAT while not registered for VAT. Standard worldwide shipping of prints is included in the print price, subject to the delivery availability described below. Any agreed extra service is separately disclosed before payment.
We send the accepted order details and the applicable terms, including withdrawal information, to your email on a durable medium that you can retain. The sales document is issued by Know-how, n.o. A payment receipt from Stripe and the seller’s accounting document are distinct documents. We retain order records; you may request a copy by email. The contract language is English; any expressly agreed language version and mandatory language rights remain unaffected.
4 Worldwide delivery
We offer worldwide shipping to destinations that can legally and practically be served. Availability may be affected by postal restrictions, sanctions, customs prohibitions, security conditions or suspension of the relevant delivery service. Where a restriction is known, the destination is excluded from checkout or handled by individual enquiry before payment.
Prints are dispatched from Slovakia, normally through Slovak Post. Preparation takes up to 7 business days. Estimated transit is up to 14 business days after dispatch, depending on destination and customs. Unless a different delivery deadline is expressly agreed, delivery will take place without undue delay and no later than 30 calendar days after conclusion of the contract. Estimates do not remove your rights if delivery is late.
S and M prints are protected in a sleeve and protective envelope; L and XL prints are protected in a sleeve and a sturdy tube. Original artworks require individually agreed protective packaging and insured transport. We email dispatch details and tracking information where the service provides tracking.
Import duties, destination taxes and customs handling charges outside the EU are not included unless expressly stated. They are payable by the recipient where lawfully due; their nature and, where known, amount are disclosed before the order. We will not misstate the value or mark purchased goods as gifts to avoid customs obligations.
The risk of loss or damage remains with us until you or your designated recipient physically receives the goods. A statutory exception may apply if you independently appoint a carrier we did not offer. Please report visible damage promptly and, where possible, provide photographs within 48 hours. This request does not shorten legal deadlines or remove your rights.
5 Delivery problems and cancellation
If a legal prohibition, suspension of delivery services or another objectively unavoidable obstacle prevents delivery, we will notify you promptly, explain the reason and seek a reasonable alternative or a new delivery date with your express agreement. We will not charge additional shipping costs or substitute an artwork without your agreement.
Before accepting an order, we may decline it if delivery cannot be arranged. After acceptance, cancellation is permitted only on a lawful ground, including genuine impossibility of performance, or by agreement with you. A mere increase in our shipping costs or a temporary delay does not give us an unrestricted right to cancel.
If the affected order is cancelled, we will refund all amounts you paid to us for it, including any delivery charge, without undue delay and no later than 14 calendar days after cancellation. The refund uses the original payment method unless you expressly agree otherwise, at no charge to you. Card-processing fees will not be deducted. This does not exclude any further mandatory claim.
If only part of an order is affected, we will agree the treatment of the remaining goods and any associated delivery costs with you; we will not force a partial substitute on you. If delivery is overdue, you retain the right to set an appropriate additional deadline and then withdraw, or to withdraw immediately where the law permits, including refusal to deliver or an agreed essential delivery date.
6 Your right to withdraw
Consumers may withdraw from a distance purchase without giving a reason within 14 calendar days after the day on which they, or a designated person other than the carrier, receive the goods. For several goods ordered together and delivered separately, the period runs from receipt of the last item. You may also withdraw before delivery. More favourable mandatory rules remain applicable.
This right covers standard limited edition prints and existing original artworks bought at a distance. Printing a standard catalogue design only after an order, signing it, numbering it, or allowing a choice of standard paper size does not by itself make the item personalised or remove this right.
An exception can apply to a genuinely bespoke work made to your individual specifications, such as an expressly commissioned personalised work, where the statutory conditions are met and the exception was clearly explained before purchase. The limited nature of an edition alone is not such an exception.
To withdraw, send a clear statement to support@ingriddorcak.art or to Know-how, n.o., Hviezdoslavova 7, 080 01 Prešov, Slovakia. The model form attached to these terms is optional. Sending the notice within the applicable period is sufficient; prior approval from the seller is not required.
You may also use the “Withdraw from contract here” function accessible in the website footer and in Customer Care. It lets you identify yourself and the order, specify the address for confirmation, review the notice and submit it using “Confirm withdrawal”. We confirm the notice and its submission date and time without undue delay by email or another durable medium you indicated. This online option does not replace the email or postal option.
7 Returning goods and refunds
After notifying us of withdrawal, send the goods back without undue delay, no later than 14 calendar days after the notice, unless we agree to collect them. Return them to Know-how, n.o., Hviezdoslavova 7, 080 01 Prešov, Slovakia. Including your order number helps identify the return.
You bear the direct return shipping cost for a change-of-mind return. We recommend tracked, appropriately insured transport and protective packaging, especially for originals. Original packaging is recommended but is not a condition of withdrawal. For goods that cannot normally be returned by post, the return cost or a reasonable estimate will be disclosed before purchase. Please do not use cash-on-delivery returns without agreement.
You may inspect the goods as reasonably necessary to establish their nature, characteristics and functioning. You are responsible only for diminished value caused by handling beyond that level, under the applicable legal conditions. Please include the supplied certificate and documentation. Missing documentation does not automatically remove the withdrawal right; any lawful reduction must reflect actual diminished value.
We refund payments received for the withdrawn goods, including the cost of the least expensive standard delivery we offered, within 14 calendar days of receiving the withdrawal notice. We need not refund the extra cost of a premium delivery service you selected. If standard outbound shipping was free, we will not retrospectively deduct an outbound shipping charge.
Unless we offered to collect the goods, we may withhold the refund until we receive the returned goods or evidence that you sent them back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, without a refund fee.
A returned print retains its edition number. It may be sold again as the same physical copy only after its condition and documentation are checked. A refund does not automatically create an additional edition copy.
8 Defects and complaints
For consumer sales governed by Slovak law, we are liable for a defect that existed at delivery and becomes apparent within two years after delivery. A defect appearing during that period is presumed to have existed at delivery unless proved otherwise or incompatible with the nature of the goods or defect. Applicable more favourable mandatory rights remain unaffected.
Please notify a defect within two months of discovering it and within the applicable liability period. You may notify it by email, post or another legally permitted method. Include the order and artwork details, a description and photographs if available. Photographs, original packaging and notification within 48 hours are not conditions for statutory rights.
We provide written acknowledgement without undue delay, with the time needed to remedy the defect. Repair or replacement is free of charge, at our expense, without significant inconvenience and within a reasonable period, normally no later than 30 days after notification. A longer period is allowed only for an objective reason beyond our control, which we must substantiate.
You may choose repair or replacement, unless the chosen remedy is impossible or disproportionate under the law. If the legal conditions are met, including an unremedied, repeated or sufficiently serious defect, you may seek an appropriate price reduction or withdraw. Withdrawal for a defect is unavailable where the defect is insignificant; we bear the burden of showing that. A unique artwork or exhausted edition may make an identical replacement impossible but does not remove other remedies.
Under Slovak consumer law, the liability period is extended by 12 months after the first repair of a defect, once only. We cover the statutory costs of taking back defective goods and reimburse justified costs of a valid claim. If liability is rejected, we provide written reasons. The complaints procedure is separate from the change-of-mind withdrawal right.
9 Privacy and dispute resolution
Know-how, n.o. processes order and contact data to fulfil contracts, meet legal obligations and handle enquiries and complaints. Necessary data are shared with payment and delivery providers. Marketing is handled separately from a purchase. The Privacy Notice identifies the actual providers, retention periods, legal bases and rights; these terms do not constitute consent to marketing.
If you are dissatisfied with how we handled a complaint or believe your rights were breached, you may ask us for redress at support@ingriddorcak.art. If we reject that request or do not respond within 30 days after it was sent, you may submit a proposal to the competent alternative consumer dispute resolution body.
For disputes within its competence, this includes the Slovak Trade Inspection (Slovenská obchodná inšpekcia), website https://www.soi.sk, section “Alternatívne riešenie spotrebiteľských sporov”. You may use another competent body from the list maintained by the Slovak Ministry of Economy at https://www.mhsr.sk. ADR does not prevent access to the competent courts. The former EU ODR platform is no longer available.
Slovak law governs the contract. This choice does not deprive a consumer of mandatory protection afforded by the law that would otherwise apply, including the law of their habitual residence where applicable. No clause requires a consumer to use exclusively Slovak courts contrary to mandatory jurisdiction rules.
The version supplied with the accepted order applies to that order. Later changes apply to future orders only. If a clause is ineffective, mandatory law applies in its place without reducing consumer protection. Statutory rights take precedence over any inconsistent wording or automated translation.
Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract. You may instead send another clear statement. No reason is required.
To: Know-how, n.o., Hviezdoslavova 7, 080 01 Prešov, Slovakia; support@ingriddorcak.art.
I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:
Artwork name, size and quantity: __________________________________________
Order number, if available: ______________________________________________
Ordered on / received on: _______________________________________________
Consumer name(s): ___________________________________________________
Consumer address: ___________________________________________________
Email or other address for acknowledgement: _______________________________
Date: ______________________________________________________________
Signature of consumer(s), only if submitted on paper: _________________________
Delete wording that does not apply.
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