Are the prints limited editions?
Yes. Every print size is released as a separate limited edition with a predetermined maximum number of copies:
A5 — 200 prints · A4 — 50 prints · A3 — 25 prints · A2 — 10 prints
Once an edition in a particular size is sold out, it will not be printed again in the same format.
Are the prints signed and numbered?
Yes. Every fine art print is individually numbered and hand-signed by the artist, Ingrid Dorcak.
The number identifies the individual print and the total number available in that edition. For example, 7/25 represents print number seven from an edition limited to twenty-five copies.
Do the prints include a Certificate of Authenticity?
Prints in A4, A3 and A2 sizes include a signed Hahnemühle Certificate of Authenticity.
A5 prints are individually numbered and signed by the artist but do not include a separate certificate.
What paper are the prints produced on?
All prints are produced on Hahnemühle Photo Rag® Bright White 310 gsm, a premium 100% cotton fine art paper selected for its smooth surface, bright white tone and high-quality reproduction of colours and fine details.
Are the prints framed?
Prints are supplied unframed unless explicitly stated otherwise on the product page.
This allows you to select a frame and mounting style that best suits the artwork and your interior.
Will the colours look exactly the same as they do on my screen?
We make every effort to present the artworks as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting conditions and device.
The texture, depth and colour of a physical fine art print may also differ slightly from its digital presentation.
How are the prints packaged?
A5 and A4 prints are protected in a transparent sleeve and shipped in a padded protective envelope.
A3 and A2 prints are protected in a transparent sleeve and shipped rolled inside a sturdy protective tube.
How long does it take to prepare an order?
Each print is individually produced using professional fine art printing methods.
Please allow up to 7 business days for your order to be prepared before dispatch.
How long does delivery take?
Estimated delivery time is up to 14 business days after dispatch.
Actual delivery times may vary depending on the destination, local postal services and customs processing.
Is shipping free?
Yes. We offer free worldwide shipping on all fine art prints.
Orders delivered outside the European Union may be subject to customs duties, import taxes or local handling fees. These charges are determined by the destination country and are the responsibility of the customer.
Can I track my order?
Tracking availability may depend on the destination and the delivery service used.
Where tracking is available, the relevant information will be sent to the email address provided with the order.
What should I do if my order arrives damaged?
Please contact us as soon as possible, preferably within 48 hours of delivery, at:
support@ingriddorcak.art
Include your order number and photographs of:
the artwork,
the external packaging,
all internal protective materials.
Reporting the damage promptly helps us document the shipment and resolve the issue more efficiently.
Can I return a print?
You may withdraw from your online purchase within 14 calendar days of receiving the order.
The customer is responsible for the direct cost of returning the artwork. The print must be returned securely packaged, together with its Certificate of Authenticity and documentation where applicable.
Please contact us at support@ingriddorcak.art before returning an order.
Can I purchase an original artwork directly through the online checkout?
No. Due to the unique dimensions, value, packaging and delivery requirements of original artworks, they are available through an individual purchase enquiry.
Use the enquiry form on the artwork’s product page. We will confirm availability and prepare an individual quotation for packaging, insured delivery and payment.
Can an original artwork be returned?
Where required by applicable consumer law, original artworks purchased remotely may be returned within the statutory withdrawal period.
The customer is responsible for arranging secure, tracked and fully insured return delivery. Please contact us before returning an original artwork so that we can provide appropriate packaging and shipping guidance.
How should I care for my fine art print?
Avoid exposing the print to direct sunlight, excessive humidity or significant changes in temperature.
Handle the paper only with clean, dry hands and avoid touching the printed surface. Professional framing with suitable fine art materials is recommended.
Keep the Certificate of Authenticity and all supplied documentation in a safe place.
How can I contact you?
For questions about artworks, orders, shipping, returns or authenticity, contact us at:
support@ingriddorcak.art
You can also reach us by telephone:
+421 949 808 348
How do I report a defective artwork or submit a complaint?
Please contact us at support@ingriddorcak.art and include:
your full name,
your order number,
the name of the artwork,
a description of the defect,
clear photographs showing the issue.
We will confirm receipt of your complaint and provide instructions on the next steps. Please do not return the artwork before contacting us unless we have agreed otherwise.
Contact the studio